Navix AI Expands Access to Its AI-Powered CRM for Freight Forwarding Commercial Operations

DUBAI, UAE — 16 June, 2026 — Navix AI today announced expanded access to its AI-powered CRM built specifically for freight forwarding commercial operations. The platform helps freight forwarders, NVOCCs, customs brokers, and logistics companies automate the workflows that sit between customer communication, pricing, quoting, account management, and shipment execution.

Freight forwarding teams continue to manage some of their most important commercial work across fragmented inboxes, spreadsheets, pricing sheets, generic CRMs, and disconnected operational systems. Rate requests arrive by email, quote details sit across multiple threads, customer context gets lost between sales and operations, and teams spend valuable time manually moving information from one place to another.

Navix AI is designed to solve this problem by giving freight teams a CRM built around how they actually work. The platform brings together AI-powered RFQ intake, automated email classification, AI-assisted pricing workflows, freight-specific opportunity management, lead and company enrichment, key account ownership, shipment context, and internal knowledge access into one connected operating layer. Teams exploring AI for freight forwarding can adopt these workflows without forcing commercial processes into a generic software model.

“Freight forwarding is not a generic sales process,” said Ahmed Bilal, Founder/CEO of Navix AI. “Every rate request, quote, customer conversation, and shipment carries context that matters. Navix AI was built to help freight teams capture that context, automate the repetitive work around it, and give teams the control they need to move faster without losing accuracy or customer trust.”

Navix AI's workflow begins with the inbox, where incoming freight emails can be classified, routed, and structured automatically. Rate requests can trigger AI-assisted intake, helping teams extract shipment details, customer requirements, incoterms, weights, routes, and other quote inputs from emails and documents. The system then connects this information to the right company, contact, opportunity, quote, and shipment record so commercial and operational teams work from the same source of truth.

The platform is built with a human-in-the-loop approach. AI handles the repetitive intake, extraction, structuring, and drafting work, while teams retain control over approvals, pricing decisions, final quotes, and customer communication. For freight teams managing high volumes of inbound communication, Navix AI can support autonomous handling of up to 70% of emails and can be implemented in under four weeks, depending on workflow complexity and client requirements.

Unlike generic CRMs that are often designed around individual sales pipelines, Navix AI is built around company-to-company freight relationships. Every contact, email, quote, opportunity, and shipment can be tied back to a company record, helping freight teams preserve commercial history even when contacts change roles, inboxes become crowded, or handovers happen across departments. See how this compares to legacy TMS add-ons in Navix AI vs CargoWise and Navix AI vs Raft AI.

Beyond core CRM and automation workflows, Navix AI also supports freight-specific tools and modules including freight quote management, HR and team ownership, shipment management, exchange rate support, container loading tools, aircraft suitability checks, and an AI chatbot that allows teams to interact with internal company documents such as SOPs, policies, guidelines, and operational playbooks.

The platform is also designed for freight businesses with complex workflows. Navix AI offers custom configuration based on client requirements, selected features, operational structure, and implementation scope. This allows logistics teams to adopt the system around their existing commercial process rather than forcing freight-specific workflows into a generic software model. For a broader view of the category, see the best AI tools for freight forwarders.

Navix AI is now expanding access for freight forwarders, NVOCCs, customs brokers, and logistics companies looking to modernize commercial operations, reduce manual data entry, improve quote response times, and build stronger account visibility across the lead-to-shipment workflow.

Pricing is customized based on client requirements, selected features, workflow complexity, and implementation needs.

To learn more or book a demo.